![]() I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. I don’t buy the user-error arguments here. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. The issues are resolvable (you basically end up re-adding the speaker. ![]() There can literally be sound coming out of a speaker and the app will be unable to see it. you’ll undo anything you fixed the previous day. God forbid you want to switch stations or songs. When it doesn’t and speakers disappear mid listening session or suddenly you are When the app works, it’s the same as the previous version. Sonos needs to rectify this with their consumers. It still works with the old app, however. ALL my Sonos works with the new app, old and new, just not my Sonos Connect from 2015. I guess what I’m saying here is Sonos poor communication and stating “anything before May 2020” is considered gen 1 is not only inaccurate it makes people think all the wrong things. No issues with the app or speakers of course. I removed it and now all my Sonos is under the new app. Then I noticed that I was able to check the “compatible” equipment, to which is told me my very old connect was the thing holding me back. This made me angry, knowing all my Sonos from barely a year ago is on a decline. At first, I thought my whole entire system couldn’t be updated because Sonos called all my equipment old. I wasn’t able to update to the Gen 2 app because I was still using a ZP80. I mean, it could be the app but I’m just saying. ![]() As a person who works in people’s homes, I can say most of the tech issues are because they don’t know what they’re doing. I don’t know how people’s speakers were lost during the transition, but I can only think of it being a WiFi issue or user error. The transition between the old and new app definitely messed some people up but not for me. I see the hate and love relationship here. Available for TV content with a Sonos soundbar. Requires compatible speaker and service.ģ. Available on Sonos products connected to WiFi.Ģ. If you are a California resident, for more information about our privacy practices, please see:ġ.
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